Job Description

Job Roles & Responsibilities Diagnose and resolve technical hardware and software issues such as operating systems, Microsoft Office, mails, Outlook, Internet Explorer, desktops, laptops, printers, basic LAN/WAN connectivity and others as assigned. Escalate the issue accordingly to escalation process when unable to resolve it. Manage service requests, software installations, new computer setups, upgrades. Monitor daily backups, etc. Ensure all system & Servers are updated with latest antivirus & Window patches. Respond to requests for technical assistance in person, via phone, electronically. Advise user on appropriate action. Managing the service desk. Documentation, Coordinate with Vendor, Service Provider, etc. Basic knowledge of Networking such as VLAN Configuration, Firewall CFS, DHCP on Cisco switch Candidate Requirements At least 6 years of experience. Knowledge of computer hardware, operating system & application such Microsoft Office, Mailing system, Internet explorer, basic networking, printers etc. Troubleshooting the Hardware and Software problems. Should be open to work in 24*7 environments. Good communication skills. Ability to respond to production issues on a 24x7 basis and extending beyond Normal Working Hours. Should be 12th or Diploma with Certification in Technical course