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Posted:2 months ago| Platform: 
Work from Office
Full Time
Role & responsibilities: : Team Management: Lead and supervise our contact center squad to hit productivity and performance goals. Guide, coach, and mentor team members for skill boosts. Regularly evaluate performance and provide constructive feedback for growth. Preferred candidate profile : Operations Management: Keep an eye on daily contact center operations, including inbound and outbound calls, emails, and other communication channels. Watch over key performance indicators (KPIs) like Shrinkage, Attrition, Average Handling Time (AHT), Agent Productivity, Call Quality adherence to scripts, and Customer Satisfaction Metrics & Sales Targets. Implement strategies to streamline workflow and ramp up efficiency. Perks and benefits : Lucrative Incentives
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