Job Description

Team Leader- Quality Management As an Team Leader in Quality Management, you will play a critical role in ensuring that our products and services meet or exceed the quality standards set by the organization. You will work closely with the Quality Manager and other cross-functional teams to drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. Who are we We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence Join us Team Leader- Quality Management Full Time Experience 4-6 Years Location Jaipur/Pune/Bengaluru Availability to join ASAP No. of openings 4 What we ask for Quality Assurance: Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards. Quality Control: Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions. Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency. Documentation: Maintain and update quality documentation, including standard operating procedures, work instructions, and quality records. Training: Train and develop quality control personnel, ensuring they have the necessary skills and knowledge to perform their roles effectively. Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies. Team-handling: Handle a team of QAs and QCs and monitor their performance regularly Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities. Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction. Requirements Bachelors degree in a relevant field or equivalent work experience Proven experience in quality analysis and call auditing, preferably in a customer service environment. Excellent communication skills, both written and verbal. Knowledge of relevant industry regulations and compliance standards. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).