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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

5 - 10 years

7 - 12 Lacs

kolkata

Posted:3 days ago| Platform:

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Skills Required

bpo customer service customer support customer experience customer experience management analytical skills team leadership less operations communication and interpersonal skills operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer service, operations management, and team leadership.

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Provide technical and non-technical customer support via phone, online chat, or text.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
Execute specialized projects and activities according to set principles.
Generate and initiate own workload with minimal supervision.

Job Requirements

Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and standards.
Strong understanding of customer service principles and best practices.
Excellent communication and interpersonal skills.
Ability to manage a team of individual contributors and provide professional guidance.
Strong problem-solving and analytical skills.
Experience in managing and overseeing the implementation of short-term activities.
Decisions are operational in nature within a defined scope.
Positions on this level deliver professional responsibilities focusing on excellence.
Typically manages a team of Individual Contributor co-workers.

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Team Leader- Operations