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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 7 years

6 - 9 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

bpo operations management operations less

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Provide operational support to ensure smooth day-to-day operations.
Supervise less experienced professionals, providing professional expertise and taking responsibility for end-product quality.
Develop and implement process improvements to enhance efficiency and productivity.
Collaborate with cross-functional teams to achieve business objectives.
Analyze customer issues and provide effective solutions.

Job Requirements

Minimum 2 years of experience in operations management or a related field.
Strong knowledge of CRM/IT Enabled Services/BPO industry practices and trends.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and decision-making skills.
Experience in managing a team of individual contributors.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Teleperformance (TP)

bengaluru

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Team Leader- Operations