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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

operations customer experience management customer satisfaction customer service customer service tools customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Deliver professional responsibilities focusing on excellence and operational efficiency.
Supervise less experienced professionals, providing guidance and expertise.
Analyze and resolve complex customer issues, ensuring high levels of customer satisfaction.
Develop and implement process improvements to increase productivity and engagement.
Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

Comprehensive knowledge of customer service principles and practices.
Strong leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and problem-solving skills, enabling effective collaboration with customers and stakeholders.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
Strong analytical and decision-making skills, with attention to detail and accuracy.
Experience with CRM software and other customer service tools is an advantage.

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Team Leader- Operations