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Spes Manning Solutions LLP
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Team Leader Operations

Team Leader Operations

Spes Manning Solutions LLP

1 - 5 years

|

6 Lacs

Posted:1 day ago| Platform:

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Skills Required

technical sales sales international voice process communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

Responsible for the day-to-day supervision of a group of messaging associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Regularly impart effective coaching to team members, ensuring consistent high-performance delivery.
Identify performance-related issues, develop an action plan for improvement, and implement corrective action plans.
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations.

Preferred Candidate Profile

Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
Must have experience in an International Voice process.
Domain expertise in both Sales and Technical areas.
Strong communication skills, both written and verbal.

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Spes Manning Solutions LLP

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