Team Leader - Operations

Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide. Team Leader – Digital Collection  Collection Data Analysis for performance improvement  Digital Campaign Creation  Client relationship and coordination  Investigate Historical Data for product debt  Analyze segment to identify performance gaps/ Steps are missed  Maintain and Update collections SOPs on a time to time basis.  Weekly and Monthly business reviews, presentation with clients  Requirements and skills:  Proven experience as a Collection Team Leader or similar role Working knowledge of MS- Excel and databases  Person should come with previous experience of 2-4 years in Collection or Digital Analytics and Strategy.  Will be to applying different Analytics in various areas of Digital Collections  Technical Skills - Pro in Excel, SQL etc. Python/ R will be good to have.  Qualification - Graduate Good communications and interpersonal skills a must