Job Description

Managing a team of 15-20 FTEs (resources from medical background) Job Responsibilities Maintains an environment of highly engaged employees who create highly satisfied customers[Internal and External Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams Manages multiple highly complex work assignments with limited guidance provided Proactively uses claim technical expertise to train others Manages staff and effectively uses performance management to improve and/or reward employee performance Effectively coaches and provides development/career guidance for direct reports Assists leadership in developing strategies of operational improvement Participates in the implementation of process improvement, operational performance andeff ectiveness programs and changes Ensures adherence to empathetic and responsive customer service in all transactions Supervisory Responsibilities Manages/leads Team of employees Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Recommend training and education programs to enhance associate's knowledge and development. Implements the Performance Management and Progressive Discipline Processes. Primary Skills Knowledge/Skills/Abilities/Experience Doctor from any streams (BHMS, BAMS, BDS, BPT, MPT, MBBS) with claims/clinical experience. Minimum 6-7 years of work experience in life/health/disability insurance/casualty claims or underwriting Relevant experience in life/health/disability claims handling/settlement/adjudication/medical summarization and investigation process is preferred Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Shift A (India)