Job Description

Description and Requirements Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA s Hands on experience required on: Network (Cisco): Hardware - C9410/C9300/C6500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper fiber modules/cards Meraki Cisco Access Point C4800/C3800/MR56/9166 Software - Good exposure on Routing and switching concepts: Routing - BGP, EIGPR, MPLS, static, policy based routing Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protocol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - Solarwind and Kiwi Syslog Meraki dashboard / DNAC Cabling - Copper/Fiber Standards - E1/T1/DS3/E3/OC3 Represent IT during Enterprise wide meetings and in crisis situation L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual s to budget, processing of vendor s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Hyderabad Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India ( Hyd) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network voice performance, including accountability for problem identification and escalation