Team Leader @ International Process

Job Description

Hi Everyone Greetings from Shiningstars ITPL We are looking for team leaders from international voice background who are fluent in English communication and vell versed with operations metrics and performance metrics . Roles and Responsibilities Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality // Shrinkage // Attrition Coaching new team members Review processes and come up with recommendation which can help to improve overall performance / CSAT Identify TNI and bridge process gaps Weekly monitoring and coaching to team members Floor support and handling escalations Manage and achieve IC targets Maintain AHT levels as per the given targets for different tenure bucket Basic knowledge of computers and MS Excel Preferred candidate profile Excellent written and verbal communication skills in English Organized and Methodical Flexible for 24*7 environment 5 days working comfortable for WFO Salary budget is upto 6.75 LPA Call Pankaj @ 8528082270 Please call or whatsapp me on 8528082270 to appear for the interview @Kolkata @Mohali @Chandigarh @Pune @Mumbai @Benguluru