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Full Time
Job description Designation : Team Lead / AM / DM Location : Kochi ( Ravipuram ) Roles and Responsibilities Manage a team of associates to achieve sales targets, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies and procedures while handling customer escalations effectively. Desired Candidate Profile 4-9 years of experience in Sales as a Team Leader / Team Manager Proven track record in managing teams towards achieving sales targets. Strong understanding of KPI analysis and its impact on business outcomes. Good communication skills for effective conflict resolution and negotiation.
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