Team Leader

Job Description

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Role Description: The Process Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance. Roles & Responsibilities Manage client delivery, responsible for SLAs, Team performance, Quality and inventory management. Provide monthly reports and assessment. Participate in weekly SPOC calls and monthly reviews with customer. We will begin with a TL type role to manage a part of the business and then graduate further. Understanding of the RCM business, excellent spoken and written communication skills. Lead, mentor, and cultivate departmental teams. Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting. Coordinate account inventories and provide regular reports to the Department Manager. Design and deliver staff training programs. Maintain accurate time and attendance records for the staff. Resolve operational issues through problem-solving. Delegate and oversee workflow processes. Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct. Actively participate in the business unit Compliance Program to ensure adherence to regulations. Assist in various projects assigned by management. Exhibit excellent judgment, professionalism, and leadership qualities. Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely. Possess robust analytical and PC skills. Display flexibility with work hours and adaptability to change. Achieve assigned management goals and objectives. Conduct quality audits on staff performance. Handle account reconciliations and returns to clients. Report and document any employee disciplinary issues to the Manager. Assume responsibilities for employees during absences or high workloads. Show more Show less