Job Description

Operations Management: Plan and coordinate work activities with the Asst Store Manager to operate the outlet. Assign responsibility areas and work schedules, Handle Guest complaints, Interact with customers to assess their needs, Party organization with the Party Coordinator. Coordinate with Team Members/Outsourced Agencies for the proper maintenance of all equipment, furniture and fixtures of the outlet. Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it further to the SM. To ensure the entire facility is maintained in such a way so that it gives clean, safe and hygiene environment for the users at every aspects of operations management in terms of high standard and quality. Assist Store Manager in preparing sales, operational expense and other financial reports with complete understanding on the subject. Ensure availability of all consumables at all time. Customer Relationship Management Resolving customers complaints/issues. Build effective relationship with the customers when dealing and interacting with them on floor or during the Birthday Parties. People Management: Effective coordination and communication with team members. Train employees in Guest Service and job Skills Develop and motivate the team Inventory Management Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories Role & responsibilities Preferred candidate profile Perks and benefits Contact - 9148945232 (Vivek)