Team Leader (Contact Centre/BPO)

Immediate Hiring – Team Leader (Contact Centre / BPO)

Location:

Salary Range:

About the Role:

Team Leader

Key Responsibilities:

• Lead and supervise a team of Call Centre Executives (CCEs) to achieve daily, weekly, and monthly performance goals.
• Monitor team performance, provide feedback, and implement improvement strategies.
• Manage rosters, attendance, and workflow to ensure smooth operations.
• Conduct coaching sessions, performance reviews, and team meetings.
• Handle escalations efficiently and ensure timely resolution of customer issues.
• Collaborate with management to improve processes and enhance customer experience.

Required Qualifications and Skills:

• Graduate or equivalent qualification.
• Excellent communication skills in

  English and Hindi (read/write/speak)

  .
• Minimum

  4 years of experience

  in BPO, Call Centre, or Tech Helpdesk operations.
• Strong leadership, decision-making, and interpersonal skills.
• Ability to motivate and guide team members to deliver consistent results.

How to Apply:

9039096949