Job Description

Collections Strategy: -Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements. -Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership: -Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams. -Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring: -Set and manage collection targets for the team, ensuring that targets are met or exceeded. -Implement performance measurement and incentive programs to drive results. Quality Assurance: -Implement quality control measures to maintain accurate and ethical collection practices. -Conduct regular audits of collection activities, documentation, customer interaction Collaboration with Field Collection: -Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams. -Provide support and resources to optimize field collection activities. Compliance and Regulations: -Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. -Stay updated on changes in collection laws and industry best practices. -Ensuring that code of conduct RBI guidelines on collections to be practised