Job
Description
As a Collections Strategy professional, your primary responsibility is to develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements. You will continuously assess and refine approaches, including field collections and outbound collections calling, to optimize results. Key Responsibilities: - Lead and monitor Area Collection Managers, including collection coordinators & feet on street (FOS) collection teams. - Provide guidance, training, and performance feedback to enhance collection skills and knowledge. - Set and manage collection targets for the team, ensuring that targets are met or exceeded. - Implement performance measurement and incentive programs to drive results. - Implement quality control measures to maintain accurate and ethical collection practices. - Conduct regular audits of collection activities, documentation, & customer interaction. - Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams. - Provide support and resources to optimize field collection activities. - Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. - Stay updated on changes in collection laws and industry best practices. - Ensure that the code of conduct & RBI guidelines on collections are practiced. Qualifications Required: - Bachelor's degree in a relevant field. - Proven experience in collections strategy and team leadership. - Strong knowledge of collection laws, regulations, and best practices. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. If there are any additional details about the company in the job description, kindly provide the information for a more comprehensive understanding. As a Collections Strategy professional, your primary responsibility is to develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements. You will continuously assess and refine approaches, including field collections and outbound collections calling, to optimize results. Key Responsibilities: - Lead and monitor Area Collection Managers, including collection coordinators & feet on street (FOS) collection teams. - Provide guidance, training, and performance feedback to enhance collection skills and knowledge. - Set and manage collection targets for the team, ensuring that targets are met or exceeded. - Implement performance measurement and incentive programs to drive results. - Implement quality control measures to maintain accurate and ethical collection practices. - Conduct regular audits of collection activities, documentation, & customer interaction. - Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams. - Provide support and resources to optimize field collection activities. - Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. - Stay updated on changes in collection laws and industry best practices. - Ensure that the code of conduct & RBI guidelines on collections are practiced. Qualifications Required: - Bachelor's degree in a relevant field. - Proven experience in collections strategy and team leadership. - Strong knowledge of collection laws, regulations, and best practices. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. If there are any additional details about the company in the job description, kindly provide the information for a more comprehensive understanding.
