Team Leader Collections - CRF

Job Description

Key Accountabilities Aged Debt Recovery: Drive operational initiatives to reduce aged debt across the portfolio. Monitor delinquency trends and take timely action to escalate high-risk accounts. Analyze root causes of delayed payments and implement corrective action plans. Portfolio Management: Conduct regular portfolio reviews to ensure alignment with credit policies and risk appetite. Maintain accurate forecasting and reporting on collections performance. Optimize account prioritization and resource allocation for maximum impact. Process Excellence & Compliance: Ensure strict adherence to credit and collections processes and policies. Identify opportunities for process improvements and automation. Promote operational excellence and compliance through coaching and training. Challenging the Status Quo: Drive supplier level recons in an innovative and collaborative way Link supplier books and IHG books to support effective recons and negotiations Align with Tax and e-invoicing requirements E2E Receivables to Cash: Understand and link billing initiatives with collection efforts Support accrual and billing process, by managing anomalies across the region Support E2E cycle support on over R2C Eco system, whilst the number of global suppliers increase Stakeholder Management & Relationship Building: Build and maintain strong relationships with internal stakeholders (Procurement, Finance, Tax, Operations, Legal, Development). Act as the key point of contact for escalations and strategic account discussions. Balance assertive collections with empathetic customer engagement. Team Leadership: Ensure the targets and KPIs of process are met, with self-accountability and responsibility Collaborate with internal teams through effective communication, with a results and development oriented approach Key Skills & Experiences Demonstrated team handling skills. Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel). Proven leadership in Credit & Collections with strategic mindset Strong financial acumen and analytical capabilities Influential communicator with senior stakeholder management skills Process improvement and change management expertise High integrity and detail orientation Ability to lead through ambiguity and drive transformation Key Accountabilities Aged Debt Recovery: Drive operational initiatives to reduce aged debt across the portfolio. Monitor delinquency trends and take timely action to escalate high-risk accounts. Analyze root causes of delayed payments and implement corrective action plans. Portfolio Management: Conduct regular portfolio reviews to ensure alignment with credit policies and risk appetite. Maintain accurate forecasting and reporting on collections performance. Optimize account prioritization and resource allocation for maximum impact. Process Excellence & Compliance: Ensure strict adherence to credit and collections processes and policies. Identify opportunities for process improvements and automation. Promote operational excellence and compliance through coaching and training. Challenging the Status Quo: Drive supplier level recons in an innovative and collaborative way Link supplier books and IHG books to support effective recons and negotiations Align with Tax and e-invoicing requirements E2E Receivables to Cash: Understand and link billing initiatives with collection efforts Support accrual and billing process, by managing anomalies across the region Support E2E cycle support on over R2C Eco system, whilst the number of global suppliers increase Stakeholder Management & Relationship Building: Build and maintain strong relationships with internal stakeholders (Procurement, Finance, Tax, Operations, Legal, Development). Act as the key point of contact for escalations and strategic account discussions. Balance assertive collections with empathetic customer engagement. Team Leadership: Ensure the targets and KPIs of process are met, with self-accountability and responsibility Collaborate with internal teams through effective communication, with a results and development oriented approach Key Skills & Experiences Demonstrated team handling skills. Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel). Proven leadership in Credit & Collections with strategic mindset Strong financial acumen and analytical capabilities Influential communicator with senior stakeholder management skills Process improvement and change management expertise High integrity and detail orientation Ability to lead through ambiguity and drive transformation