Team Leader - Call Centre

1 - 2 years

2.5 - 3.0 Lacs P.A.

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Inbound Voice Processteam leadingOutbound Processcustomer supportattritioncustomer complaintsteam handlingcomplaintsVoice Processshrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description: Should have Call center BPO experience Should have knowledge of dialers, loading raw dumps. Manage Team of Individuals Resolve Customer Complaints Conduct Quality Assurance Surveys with Customers Required Candidate profile: Should be currently designated as a Team Leader for at least 1 year on paper. Must be very much aware about attrition, shrinkage & KPI. Candidate must be Graduate & proficient in Hindi (speak) and English language. Ready to work in Rotational Shifts Call HR / Watsapp Profile to 8087836405

Information Technology and Services
San Francisco

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