Team Leader ( AMCC)

Teleperformance (TP)

2 - 7 years

2 - 5 Lacs

kolkata

Posted:21 hours ago| Platform:

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Skills Required

service delivery crm systems customer experience management customer satisfaction customer feedback customer service leadership skills leadership crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Analyze customer feedback and provide insights to enhance the overall customer experience.
Collaborate with cross-functional teams to resolve complex customer issues and improve process efficiency.
Coach and train team members to enhance their skills and performance.
Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

Minimum 2 years of experience in customer service, preferably in a team lead or supervisory role.
Strong knowledge of CRM systems and IT-enabled services.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience working with international clients is an added advantage.

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