Team Lead

TELUS DIGITAL

4 - 9 years

6 - 8 Lacs

noida gurugram

Posted:1 day ago| Platform:

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Skills Required

international voice process team handling international call center shrinkage aht attrition international sales team leading international process international voice csat us voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Sales Team Leader

Key Responsibilities:

Lead and manage a team of sales representatives in an international voice process
Monitor team performance on KPIs like sales targets, conversion rates, quality scores, etc.
Motivate and coach team members to improve productivity and meet goals
Handle escalations and provide quick, effective resolutions
Conduct regular team huddles, performance reviews, and feedback sessions
Ensure compliance with organizational policies and client requirements
Collaborate with training and quality teams to upskill team members
Prepare and present performance reports to management

Requirements:

Proven experience in a
Team Leader role
within an
International BPO (sales process is mandatory)
Strong people management and team handling skills
Excellent communication and interpersonal skills
Ability to work in a high-pressure, target-driven environment
Flexible to work in
rotational shifts (24*7)
Graduation is a must

Perks and Benefits:

Both side cab facility
Opportunity to work with a global brand
Annual Bonus and career growth.
Medical insurance for Self and family.

INTERESTED?

Please reach the Recruiter, Tanvi at Tanvi.tyagi@telusdigital.com or Whats App at 9873305992.

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