Job Description

Roles and Responsibilities Develop and implement strategies to reduce shrinkage and attrition rates within the team. Conduct regular performance reviews with team members to identify areas of improvement and provide feedback. Collaborate with other teams to resolve customer complaints and improve overall service quality. Ensure timely completion of tasks and projects assigned by management. Manage a team of 10-15 members to achieve coaching, guidance, and motivation. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong communication skills for effective team coaching and conflict resolution. Ability to analyze data to drive business decisions (e.g., reducing shrinkage) . Proficiency in MS Office applications (Excel, Word).