Team Lead/ Sr. Team Lead (AR - RCM)

Job Description

(Kindly Contact @ 8448838618/ 9953910998/ recruitment@caplineservices.com) Role & responsibilities Hands-on experience in handling operational activities and managing teams Timely escalations to mitigate risk of losing clients Oversee daily AR operations, ensuring timely and accurate billing, invoicing, and collections. Monitor and manage outstanding receivables, following up on overdue accounts. Preparing process related documents including but not limited to process updates, reference document Performance evaluation of team members, identifying performance gaps and timely escalations to the HR Overseeing the activities and performance of your team by tracking goals, setting individual targets, and facilitating the ongoing training of the members Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Work on feedback from the clients share and celebrate positive reviews and identify the cause and resolve it in case of negative reviews Promoting the organization's services Understand our ideal customers and how they relate to our services Preferred candidate profile Bachelors degree is mandatory Candidates with excellent written and verbal communication skills and good academic background The business is aligned with US business hours, therefore working in night shifts or 24 hrs rotational shifts in India is compulsory Candidates with 1 years of experience as an TL or AM from BPO/KPO industry Tech savvy, creative and research skills will be highly appreciated. Experience in customer relationship management Experience in managing and directing a team Good analytical skills with a detail oriented mindset Perks and benefits Health Insurance Coverage Disability Insurance Leave Encashment Sat & Sun fixed weekend off Reward & Recognition Employee Engagement Paid holidays and sick time