Team Lead

Job Description

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow