Job Description

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a “Navi_ite” : 1. Perseverance, Passion and Commitment • Passionate about Navi’s mission and vision • Demonstrates dedication, perseverance, and high ownership • Goes above and beyond by taking on additional responsibilities 2. Obsession with high-quality results • Consistently creates value for the customers and stakeholders through high-quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks, and achieves higher standards 3. Resilience and Adaptability • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility What would your role at Navi look like? Managing a team of ground Field Quality Analysts (Field QAs) for effective & efficient audit of field visits done by Navi Field Collection Agents to Navi customer’s addresses Ensure proper visit planning for effective audit through strong execution; guide and motivate the team of Field QAs to reach monthly audit coverage targets Overview of day-to-day field analyst activities including regular audit coverage monitoring, in person visits for on site training, and regular & timely follow-ups with Field QAs Guide Field QAs to increase contactability with customers and train the team on parameters such as locating customers, how to properly interact with the customer etc. Ensure Audits happen in adherence with the Navi’s code of conduct Ensure Field QAs regularly attend all meetings, AHMs, and training sessions as required Highlight anomaly patterns found during audit and improving sampling criteria for audit Ensure that the team adheres to SOPs related to Field Audit such as timely updation of audit findings for assigned cases, conducting in-depth review and audit of findings of Field QAs, and presenting a synthesis of audit findings on a daily basis Run daily team stand-up/ huddle, ensure attendance and process adoption by the Field QA Ensure that you and the team are up to date on all relevant circulars and all products/services offered What are some good to have skills for this role? Strong communication and influencing skills Comfort with Field visits Strong team management skills Quality Audit experience is preferred but not mandatory Should have valid driving licence and a working vehicle for commute Should have a geographical understanding of specified area and fluency in the local language 2 - 5 years of people management experience in sales, operations, customer experience or collections role Should have a working knowledge of MS Excel and Google Sheets Should have high professional ethics and integrity Show more Show less