Team Lead - Operations

Job Description

Job Title: Team Leader Operations (Healthcare Customer Services) Location: [Gachibowli] Job Type: [Full-time] Languages: [English, Hindi, Telugu] Joining: Immediate Job Summary: We are seeking a highly motivated Team Leader Operations to oversee and manage a team of healthcare customer service representatives. The ideal candidate will have strong leadership skills, a background in healthcare customer support, and a passion for delivering exceptional patient and client experiences. Key Responsibilities: Lead, coach, and manage a team of customer service representatives to ensure high performance and efficiency. Monitor daily operations, ensuring that customer inquiries, complaints, and service requests are handled effectively and professionally. Develop and implement strategies to enhance patient satisfaction and improve service quality. Ensure compliance with healthcare regulations, company policies, and data protection standards. Track key performance indicators (KPIs) and generate reports on team performance, productivity, and customer satisfaction. Provide ongoing training and development opportunities for team members to enhance their skills and knowledge. Collaborate with other departments to streamline processes and resolve escalated customer issues. Identify areas for process improvement and contribute to the development of best practices in healthcare customer support. Handle escalations and ensure timely resolution of critical customer issues. Requirements: Proven experience as a Team Leader, Supervisor in a healthcare customer service environment. Strong understanding of healthcare services, patient communication, and regulatory requirements. Excellent leadership, coaching, and motivational skills. Strong problem-solving abilities and conflict resolution skills. Proficiency in CRM software and call center management tools. Ability to analyze performance metrics and implement effective improvement plans. Strong communication and interpersonal skills. [Preferred] Certification in healthcare administration, customer service, or related fields. Qualification: Any Graduation. Interested candidates can Apply here and can share there resume to srinarandas.vinay@writerinformation.com