Job Description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Team Lead - Operations Experience: 4-5 Years Location: Bangalore About MarketStar In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Duties and responsibilities: Handle a team of 8-10 Customer success associates. Meet all people management metrics: Responsible for Attrition, Manpower requirement. Capacity planning. Utilization and Scheduling. Efficiency per person, Monitoring. Time Management, Seat Utilization. Statement of Work. Business Continuity Plan. Reports, Dashboards, and other deliverables as required. Communicate with the customer regularly to discuss operational issues and CTQ delivery, raise issues build a relationship, understand customer issues proactively, and fix to get the delight factor. Meet SLAs established for current processes and find improvements to reduce turnaround times for deliverables. Coach mentor people, Motivating team with excellent people touch. Skills Required: 4-5 years of work experience in Advertising Operations, client servicing team management. Have managed an 8 - 10-member team. Experience with US markets is highly valued. You have excellent oral written communication skills and have experience in breaking down complex ideas into simple to understand steps. Proven customer support experience, preferably in the advertising/digital marketing domain. Track record driving team to over-achieving chat/calls handling quota. Strong command over written language. Strong email/written communication skills verbal communication. Familiarity with CRM(SFDC) systems and practices. What s in it for you Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. If Youre up for this position, hit the Apply Now Button!