Job Description

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email ( Sakshi.mahajan@marketstar.com ) Please reach out between 12 PM to 6PM HR Sakshi Contact No:- 7889964667 About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth! What will You Do? Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene. Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process. Provide overall leadership to the Regalix team working for the client's process. Customer Relationship Management, CSAT. Attrition and Shrinkage management Conflict Resolution and management Issue & escalation management & resolution. Cost control. New process innovations & internalization and continuous improvement. Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met. Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery. Drive governance calls with Customer and senior management to appraise the overall status of the engagements. Attributes Required Sound knowledge of the sales process and experience in a large consulting environment. Minimum 2 years of Team Lead experience on papers Experience with independent account management. Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting. Good knowledge of the IT Services Sector including outsourcing and offshoring. Critical requisites desired from the Candidate. Willing to work in Night Shifts. Willing to work on Weekends. Significant experience in Solution and Services sales and client management. Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach. Experience in handling International processes for a KPO/BPO setup. Outstanding communication, presentation, and interpersonal skills are pre-requisites. Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds.