Team Lead Operations

Job Description

Job Opportunity for Team Leader at Cotiviti Pune!! The Team Leader is a supervisor who manages the day to day operational activities of the production team. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Team leader is also required to analyze data and identify trends for performance & quality improvements. Key Responsibilities Effectively lead a team of production associates on Healthcare projects. Meets daily/monthly production and quality targets. Maintains an exemplary level of accuracy in all work. Handles external complaints : Analyzing the situation and creating a corrective course of action. Communicates effectively and timely with upstream functional areas to resolve issues. Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments. Review documentation entered by subordinates in order to maintain data quality. Actively involved in client communications to discuss feedback on agents performance. Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in. Liaison between support function and Operations to ensure smooth functioning of day-to-day activities. Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge. Responsible for data management in terms of dashboards and sending reports to clients. Ensuring that the required Login Hrs, Productive Time and other standards set by the client are adhered to. Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters. Assist and lead the team in the modification of process guidelines or other materials associated with new functionality and/or reports. Works collaboratively to achieve results. Experience Requirements 2 Yrs. of Healthcare management with experience in claim processing, data management & data analysis. Management experience (Team Leader / Supervisor level or Higher) Proficient with Microsoft Office Suite (Word, Excel, Power Point) Experience in claim processing systems. Effective Communicator both written and verbal. Ability to work well independently and in a team environment. Ability to handle multiple tasks, prioritize and meet deadlines Must have ability to positively handle/manage stress, such as high work volume and frequent change Ability to learn and quickly apply new material Team player with strong desire to assist others and share knowledge Excellent analytical skills with ability to troubleshoot problems and find root causes Flexibility in thought and approach to problem solving. Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. INTERESTED CANDIDATES CN SHARE THEIR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498