Team Lead - International Voice/Chat - Tech support

5.0 - 7.0 years

5.0 - 7.5 Lacs P.A.

Chennai

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Technical SupportTechnical Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We have an requirement for TL for international voice & chat Role: Team Lead International Voice Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Night shifts Notice : 15 days or immediate. # Graduation is mandate # Need excellent communication in English # Should have handled a team of 10 to 15+ people # Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry Note: SME or acting TL is also acceptable.

Information Technology and Services
Fayetteville

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