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5 - 7 years
8.0 - 12.0 Lacs P.A.
Gurgaon
Posted:2 months ago| Platform: 
Work from Office
Full Time
Hi, We are hiring for the Leading ITES Company for Team Lead Role. Job Description: At least 4-7 years of experience into customer service operations in an International BPO with minimum 1 years experience in Team Leading is mandatory. 100% WFO and night shifts applicable. Prior Team leading experience in an international voice centre. Oversight of the team and ensuring daily BAU. Review and resolve issues. Meeting KPIs and client-defined targets. Training and coaching on the floor. Quality and feedback for team members for driving performance. Process Improvement and increasing efficiencies Communication with internal and external stakeholders Reporting and analysis of reports and avenues for improvement. Experience in handling team (at least 10-15 FTEs) Excellent Communication and Leadership Skills Key Skills: a) At least 5 years of experience into customer service operations in an International BPO b) Minimum 1 years experience in Team Leading is mandatory c) Experience in handling team (at least 10-15 FTEs) d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurgaon Search : Copy and Paste the link below https://outpace.in/job/team-lead-2/
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