2 - 7 years

2.0 - 4.0 Lacs P.A.

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Team HandlingCalls HandlingConflict ResolutionPerformance MonitoringProcess Improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and lead a team of call center representatives, providing guidance, coaching, and support. Monitor team performance and ensure key performance indicators (KPIs) are met. Conduct regular performance reviews and provide constructive feedback. Train new and existing team members on best practices, company policies, and service techniques. Handle escalated complaints and provide effective resolutions. Track and analyze call center metrics, generating reports for management. Foster a positive work environment, encouraging teamwork and professional growth. Preferred candidate profile Job Role: Team Lead Job Title: Tele Caller Work Location: Kompally, Hyderabad Exp: 2 - 5 Years Education:- Bsc (MPC) Interested Candidates Share your Resume Contact no- +91 7995061581 Mail Id:- Teja_g@emri.in

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