Team Lead

Role & responsibilities

1. Team Leadership & Performance Management:

Supervise, coach, and mentor a team of sales agents to achieve sales targets and KPIs.

Monitor daily sales performance and provide actionable feedback for improvement.

Conduct regular team meetings, training, and one-on-one coaching sessions.

2. Sales Strategy & Execution:

Drive revenue growth by implementing sales strategies and best practices.

Ensure the team follows sales scripts, objection handling techniques, and upselling methods.

Analyse sales trends and provide insights to improve conversion rates.

3. Customer Engagement & Service Excellence:

Ensure high-quality customer interactions and satisfaction levels.

Handle escalated customer queries and complaints effectively.

Monitor call quality and adherence to company sales guidelines.

4. Reporting & Data Analysis:

Prepare and analyse daily, weekly, and monthly sales reports.

Track key performance metrics (conversion rates, call volumes, customer feedback, etc.).

Hands on knowledge of excel to work on team and process related data.

5. Compliance & Process Adherence:

Ensure the team follows company policies, industry regulations, and compliance guidelines.

Maintain data integrity and confidentiality in line with company policies.

Work closely with other departments (marketing, operations, customer support) for seamless coordination.

Preferred candidate profile

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to steer the team through complex situations
• Should be a go-getter