Team Lead - Global IT End-User Support

Job Description

Office 365 and MS Operating Systems, IT Tools, Active Directory, Azure AD and Exchange, ITSM tools such as ServiceNow, Major Incident (MI) Manager in the event of any MI’s, ensuring appropriate resolver groups are engaged and informed (if required). Required Candidate profile Oversee work priorities to ensure assigned IT End-User Support activities and priorities are progressed within agreed service levels (Incidents, Changes and Service Requests). escalation process.