Team lead, First line

As the Team Leader at Etraveli Group, your role will involve guiding and inspiring a dedicated team in the Customer Services department. You will play a crucial part in enhancing the customer experience by implementing improvements and driving positive change. Your strong leadership skills, problem-solving mindset, and ability to boost team performance will be key in shaping the future of the company. **Key Responsibilities:** - Develop the team by providing guidance and support - Assist team members in their daily tasks - Conduct on-the-job training sessions - Establish personal targets with each team member - Monitor team performance in terms of customer interactions, problem-solving, and creativity - Evaluate team members based on performance, mistakes, strengths, and weaknesses - Organize and lead regular team meetings and one-on-one sessions for individual growth - Prepare and analyze reports on team performance and customer feedback - Ensure effective team functioning by managing schedules and task completion - Supervise attendance and ensure adherence to schedules - Monitor calls and delegate cases appropriately - Coach and mentor team members for professional development **Qualifications Required:** - Minimum 2 years of team handling experience - 2 years of experience in GDS (Sabre, Amadeus, or Galileo) - Proficiency in Windows, MS Office, and Google Applications - Fluency in English; knowledge of additional languages considered a plus - Graduation or masters degree in Tourism, Business Administration, or related field preferred - Expertise in Amadeus, Sabre, and Galileo - Excellent communication skills Join Etraveli Group in making the world smaller for customers and bigger for our people. Be part of a diverse team of over 3000 professionals dedicated to being the industry's tech wonder. Embrace the opportunity to shape the future and foster growth and collaboration in a fast-paced environment.,