Job Description

Fidelity is hiring for Team Lead for US mortgage process (Diversity Hiring -Female applicants are eligible to apply) intersted candidates can share profiles to shamshiya.khanum@fnf.com Key Responsibilities: Manage the team, which include the below responsibilities: Allocate tasks and set targets to ensure 100% utilization of the team Organize team meetings for various updates Identify training needs Provide training for new hires Provide floor support to answer queries and ensure quality standards are maintained Handle grievances raised within the team Manage Performance of the team Provide periodic performance feedback in one on one meetings Conduct Performance Appraisals PBP allocation for constant low performers Interact with clients to answer and close any queries raised Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and clients Regularly create and send the below reports to clients or the supervisor: Individual Performance Report Order Count Report Productivity Efficiency Report Shift wise Completion Report Weekly Reports Critical Error Analysis and Other reports as requested Manage and update the SOP(Standard Operating Procedures) documents as required Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met for the team with no penalty Role to be considered as Individual contributor or People Manager basis business requirement. Key Skills and Requirements: Experience in Title/Mortgage Industry Excellent verbal and written communication skills Strong interpersonal, negotiation, query management and relationship building skills Strong business acumen and analytical skills Ability to deal with ambiguity and high pace of working High customer orientation including prompt response to emails/ queries Proficiency in MS Office Flexible to work in shifts Perks and benefits 1. Cab facility(pickup and drop). 2. Night shift allowance.