Team Lead- Customer Success

Role Overview: As a Team Lead - Customer Success at Moretasks, you will be responsible for managing international voice and chat support operations. Your role will involve leading a team of customer success executives to provide exceptional service to global customers, ensure SLA adherence, and continuously enhance service quality and team performance. Key Responsibilities: - Lead and supervise a team of customer success executives handling international calls and chat support. - Ensure prompt, professional, and effective resolution of customer queries and complaints. - Efficiently handle escalations while maintaining a high level of customer satisfaction. - Manage daily operations to ensure adherence to client SLAs, KPIs, and quality standards. - Provide support to end customers through emails, calls, and online chats by addressing customer requests and queries. - Conduct regular team meetings, performance reviews, and one-on-one sessions to drive performance and engagement. - Coach, train, and mentor team members to improve communication, product knowledge, and problem-solving skills. - Monitor and analyze team performance metrics, preparing regular reports for management review. - Identify areas for process improvement and collaborate with internal departments to implement effective solutions. - Maintain compliance with company policies, procedures, and service guidelines. - Foster a positive team culture focused on accountability, learning, and customer-centricity. Qualification Required: - Full-time employment with 24*7 rotational shifts. - At least 1 year of relevant experience in customer success. - Working mode is in-office at Sector 53, Gurgaon. - Industry experience in Customer Service (International). - Best in Industry salary offered. (Note: The additional details about the company have been omitted as per the instructions.),