Team Lead, Content Quality Monitoring

As a Team Lead for the Content Quality Monitoring team, you will be responsible for leading a group of technical associates, resolving critical data pipeline escalations, and acting as the main point of contact for clients. This hands-on leadership role is perfect for someone who excels in problem-solving and thrives in a fast-paced environment. Key Responsibilities: - Lead and mentor a team of technical support associates in a 24x7 shift environment. - Manage critical technical incidents and escalations, ensuring resolution within SLAs. - Act as the primary On-Call point of contact for client stakeholders and cross-functional teams. - Oversee database management, troubleshooting, and incident management processes. - Analyze operational metrics such as Productivity, Quality, and FRT to drive team performance. - Develop SOPs, conduct training sessions, and maintain excellent documentation standards. Must-Have Skills & Experience: - Proven experience as a Team Lead in a technical support or incident management role. - Strong troubleshooting skills and knowledge of Hume. - Hands-on experience with SQL, Databases, and Spreadsheets. - Knowledge of a programming language. - Excellent communication and client management skills. - Openness to working in a 24x7 shift environment.,