Team Lead, Client Servicing

Job Description

The Team Lead, Client Servicing will be responsible for coordinating and optimizing content management workflow processes for JLL websites. The lead will also collaborate cross-functionally with teams such as Design, Digital, and Content to ensure efficient website operations and a seamless user experience. This role is ideal for someone who thrives in managing complex workflows, improving processes, and ensuring the smooth operation of large-scale websites within a digital marketing framework. Responsibilities Oversee content updates and ensure timely delivery across websites using CMS (e.g., WordPress, Adobe Experience Manager, SharePoint). Establish, document, and improve processes for content approval, and deployment to enhance efficiency. Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized. Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly. Analyse existing website publishing processes to identify inefficiencies, redundancies and streamline workflows, and improve efficiency. Develop and maintain detailed documentation for workflows, processes, and SOPs. Act as the POC for website updates, resolving workflow and operational bottlenecks. Sharing regular updates and reports on workflow performance, resource utilization, and project progress. Manage stakeholder expectations, ensuring that deliverables meet timelines and quality standards. Address operational issues as they arise and implement corrective actions to prevent reoccurrence. Identify skill gaps within the team and arrange for necessary training or upskilling. Prepare contingency plans to manage workflow disruptions effectively. Setting up new reports and dashboards and leveraging these tools to support data-driven decision-making Skills required Applications/Tools: Adobe Workfront, JIRA or any project management tools experience Understanding of and exposure to Content Management Systems (e.g., AEM, WordPress, SharePoint, or similar) 8-10 years of professional experience in in digital marketing operations, multi-website management Excellent leadership, organizational, and communication skills. Ability to prioritize tasks, solve problems efficiently, and manage multiple projects simultaneously Employee specification Educational qualification: Graduates/Post graduates from any field