Team Lead Client Servicing- BGV at Mumbai

Job Description

We are looking for a dedicated and detail-oriented Team Lead / Assistant Manager – Client Service to join our team at Malad/ Turbhe. The ideal candidate will have a strong background in client servicing, excellent communication skills, and the ability to manage and deliver high-quality results in a fast-paced environment. Key Responsibilities:Initiate cases/checks as per client specifications.Ensure consistent quality and timely delivery in line with client and internal quality parameters.Share progress sheets, trackers, and MIS reports with clients as required.Maintain accurate records, trackers, logs, and completed reports with integrity.Adhere to process guidelines, mail etiquettes, and communication protocols.Ensure compliance with people-related policies and maintain confidentiality.Escalate issues and seek timely support from supervisors or team leaders when needed. Desired Attributes:Strong client servicing orientation with active listening and empathy.Clear and effective communication skills, both written and verbal.Ability to handle pressure, adapt to change, and manage time efficiently.Strong persuasion skills and problem-solving mindset.Proactive, goal-oriented, and driven to deliver excellence.Proficiency in MS Office (Excel, Word, PowerPoint).Strong knowledge of background verification or client service processes If you're a proactive professional with a passion for client service and team management, we’d love to hear from you!