Job Description

Urgent Requirement for support staff #Team Leader Operations #Sales Team Leader #Process trainer #Quality Analyst# #Good Communication Skills is required in English! #Location: Noida sector 63 #Salary: Salary max Upto 30k CTC (Depends upon last CTC) #Working days: 06 Days working with Rotational Shift ( For Female - 06:00 AM to 07:00 PM ) #Immediate Joiners (Work from Office only). We are looking for a candidate experience in BPO inbound process plays a crucial role in managing and guiding a team of customer service representatives to ensure high-quality service delivery. Their key responsibilities include Role & responsibilities, Track key performance indicators (KPIs) like Average Handling Time (AHT), Customer Satisfaction Score (CSAT), and First Call Resolution (FCR), shrinkage, attrition, NPS, Repeat calls the basis, Prepare daily, weekly, and monthly reports on team performance. A successful Team Leader in an inbound BPO process must have strong leadership skills, problem-solving abilities, excellent communication, and a focus on customer satisfaction and team development. #DM only if find yourself eligible and comfortable with mentioned details. (7678520825)