TDCX

Job Title: Operations Director Location: Hyderabad Who is TDCX? TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Set the direction and strategy for the organization. Set up goals and objectives for the company in line with the client's or project's requirements. Build and manage client relationships with both existing and new clients within or outside of the client's organization. Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms. Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets. Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree in any field. Extensive experience of leading and managing large teams in operations environment Minimum 8+ years of working experience in the related field is required for this position. Proven ability to successfully manage people, processes, and technology. Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects. Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline. Excellent verbal and written communication skills in English and the language of supporting market

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission You'll help us deliver excellent service to our partner brands by performing these tasks: Contacting new and existing clients (Agencies or Advertisers) through telephone, chat, and email daily to identify sales opportunities and provide solutions for their business goals. Enhancing clients" experiences by driving optimal product adoption and managing a portfolio of SMB clients to grow revenue. Providing pre and post-sales assistance for relevant products within your knowledge scope. Creating success stories for advertisers who've benefited from the products and effectively communicating and guiding them toward success. Own all aspects of the talent brand campaign, from making recommendations on target audiences to proving ROI through campaign insights. Support customer communication and education including a best-in-class experience and ad hoc education needs Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX Who are we looking for Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Strong time management skills and motivation to exceed expectations Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the worlds best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the regions growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.,

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX: - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - World-class workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company, winner of hundreds of industry awards What is your mission - Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met - Assist customers with order placement, providing product information and advice related to products and services that best suit the customer's needs - Ensure that products, services, and solutions recommended to clients will fulfill their needs - Offer a high level of service meeting our department key metrics for Sales, Quality, and Productivity. Ability to overachieve on daily and monthly targets - Recognize, document, and escalate customer issues or trends following appropriate communication and escalation channels where required - Maintain product knowledge by attending training workshops and keeping up to date on product material - Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX Who are we looking for - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field - Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply - Strong time management skills and motivation to exceed expectations - Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones - Excellent verbal and written communication skills in English and the language of the supporting market Who is TDCX TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.,

Job Title: Senior Operations Manager Location: Hyderabad #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate. Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations. Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget. Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals. Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners. Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer. Navigating the team to ever changing landscape of the business by comminicating and manage change. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferably with 5 - 7 years of working experience in the related field is required for this position. Excellent understanding of contact centre operation Sound knowledge of customer satisfaction, Net Promoter Score and quality programs Organizational and time management skills Effective facilitation skills in client and staff meetings Excellent verbal and written communication skills in English and the language of the supporting market Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.

Job Title: Senior Operations Manager Location: Hyderabad #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate. Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations. Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget. Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals. Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners. Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer. Navigating the team to ever changing landscape of the business by comminicating and manage change. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferably with 5 - 7 years of working experience in the related field is required for this position. Excellent understanding of contact centre operation Sound knowledge of customer satisfaction, Net Promoter Score and quality programs Organizational and time management skills Effective facilitation skills in client and staff meetings Excellent verbal and written communication skills in English and the language of the supporting market Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.

Are you looking for a rewarding career that allows you to unlock your full potential and achieve more Join TDCX, an award-winning and rapidly growing BPO company, and become a part of a team that works with the world's most beloved brands and diverse individuals. Experience a positive culture that encourages you to #BeMore at work, where you can feel at home and begin your journey towards personal growth. At TDCX, you can enjoy attractive remuneration, great perks, and performance incentives, along with comprehensive medical, insurance, and social security coverage. Work in world-class workspaces and participate in engaging activities and recognition programs. Benefit from strong learning and development plans that foster your career growth and be part of a company that offers flexible working arrangements and access to public transport. Your mission at TDCX involves building strong relationships with customers to provide best-in-class experiences and identifying opportunities for improvement. Collaborate with different departments to better assist customers and enhance the organization's reputation by accepting ownership for accomplishing new requests. Manage talent brand campaigns, collaborate with product teams to improve service offerings, and support customer communication and education needs. As a potential candidate, you are required to possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field. While having 2 years of related work experience is preferable, fresh graduates are also encouraged to apply. Strong time management skills, motivation to exceed expectations, ability to work in a fast-paced environment, and excellent verbal and written communication skills in English and the language of the supporting market are essential qualities we are looking for. TDCX is a provider of transformative digital CX solutions that empower leading brands to acquire new customers, build loyalty, and protect online communities. By leveraging technology, human intelligence, and a global footprint, we help clients across various industries achieve their customer experience goals. Our expertise in Asia has made us a trusted partner for high-growth companies seeking to tap into the region's potential. Join TDCX and be part of a team committed to #BeMore for our people, clients, and community. Experience industry-leading workspaces, competitive compensation packages, career growth opportunities, and workplace perks that await you when you start your career journey with us.,

Job Title: Operations Director Location: Hyderabad Who is TDCX? TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Set the direction and strategy for the organization. Set up goals and objectives for the company in line with the client's or project's requirements. Build and manage client relationships with both existing and new clients within or outside of the client's organization. Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms. Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets. Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree in any field. Extensive experience of leading and managing large teams in operations environment Minimum 8+ years of working experience in the related field is required for this position. Proven ability to successfully manage people, processes, and technology. Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects. Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline. Excellent verbal and written communication skills in English and the language of supporting market

Job Title: Operations Director Location: Hyderabad Who is TDCX? TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Set the direction and strategy for the organization. Set up goals and objectives for the company in line with the client's or project's requirements. Build and manage client relationships with both existing and new clients within or outside of the client's organization. Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms. Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets. Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree in any field. Extensive experience of leading and managing large teams in operations environment Minimum 8+ years of working experience in the related field is required for this position. Proven ability to successfully manage people, processes, and technology. Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects. Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline. Excellent verbal and written communication skills in English and the language of supporting market

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Become an expert on client’s Advertising solutions and ability to identify trends and solve problems Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. Strong time management skills and motivation to exceed expectations Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.