Systrack Engineer

• More than 5 + years of experience in managing the administration of SysTrack analytics and automation tools.
• Knowledge of Configuring and Hands on Lakeside SysTrack (Profile Configuration/DEX pack/Groups/View/Roles/Assignments/Automation)
• Engage in the development, customization, deployment, and optimization of automation solutions. Experience with Lakeside software (Systrack) will be a significant advantage.
• Good Knowledge on Surveys and Engagement
• Proactively monitor the alarms and alerts from Lakeside SysTrack and Integrating with ServiceNow
• Configuration of the toolset and creation of Dashboards to demonstrate specific metrics.
• Produce Reports to demonstrate investigations / issues.
• Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution.
• Proven Experience of working with SQL query and PowerShell scripting
• Develop and maintain Python and PowerShell scripts to automate manual tasks and workflows.
• Collaborate with cross-functional teams to understand automation needs and requirements.
• Emphasize and maintain the highest standards of security in all automation tasks to protect sensitive endpoint data.
• Engage in the development, customization, deployment, and optimization of automation solutions. Experience with Lakeside software will be a significant advantage.
• Continually stay updated with the latest trends in scripting languages, endpoint automation tools, and industry best practices.
• Creating and Using SysTrack dashboard to provide the analytical results
• Configurations and rules for capturing Data from the endpoints
• Strong analytical, troubleshooting, and problem-solving skills.
• Commitment to IT security best practices, particularly in the realm of endpoint management.
• Develop and interpret dashboards, ensuring they provide clear insights and are user-friendly.

Secondary responsibility

• Excellent communication skills, both written and verbal
• Provide timely solution on the issue escalated.
• Good knowledge of Windows operating system Windows server OS.
• Understanding on Azure Cloud and the concepts.
• Good understanding of Computer Hardware and its computing resources for analytics.
• Should Coordinate facilitate product and feature trainings updates knowledge sharing
• Should poses end to end knowledge in as per Industry Best Practices
• Monitoring of End User Device Estate.
• Facilitating in the integration of other 3rd party software.
• Relevant certifications in scripting or automation.
• Knowledge in code versioning, documentation tools, and best practices.
• Experience or familiarity with Lakeside software is a major plus.
• In-depth understanding of deployment methodologies and testing frameworks.
• Capability to develop, interpret, and optimize dashboards.
• Capable to use statistical techniques to identify trends and patterns in the data.