Systems Operations Analyst

Role Overview: The Systems Operations Analyst role involves being part of a support organization responsible for the daily operations of multiple industry-leading trading exchanges. As a customer-facing position, you will provide immediate assistance to ICE/NYSE exchanges, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize the impact of IT-related problems. This role is critical in supporting the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. Key Responsibilities: - Monitor and incident management, problem management, system and application production readiness, as well as deployment management. - Participate in shift rotations and/or weekend work in a 24x7 environment. - Diagnose and resolve incidents, investigate root causes, manage incident tickets, and ensure effective execution of production readiness and deployment tasks. - Contribute to continuous improvement programs, performance metric reporting, and ensuring smooth handover processes between shifts. - Support disaster recovery, business continuity, workplace recovery events, and trend analysis of recurring issues. Qualification Required: - Bachelor's degree in an IT-related field or relevant experience in IT systems support and operational support of applications databases within a Linux/Unix OS environment. - Proficiency in Bash, Linux core utilities, scripting, networking (TCP and UDP), and strong communication skills. - Analytical problem-solving abilities, teamwork, effective relationship management, excellent time management, organization, and prioritization skills, especially under pressure.,