Systems Administrator

Key Responsibilities

1. Server & Infrastructure Management

• Install, configure, manage, and harden Windows and Linux servers.
• Administer Active Directory, including domain services, OU/GPO management, user lifecycle, permissions, and authentication policies.
• Monitor server performance, uptime, logs, and resource utilization.
• Support and maintain virtualization environments (VMware/Hyper-V).

2. Networking & Security Operations

• Manage and troubleshoot LAN/WAN, VLAN, routing, switching, DHCP, DNS, and IP addressing.
• Administer Fortinet FortiGate firewalls, including:
• Firewall policy configurations
• NAT, IPS/IDS
• SSL/IPSec VPN
• Web filtering and security profiles
• Traffic monitoring and log analysis
• Manage enterprise Wi-Fi infrastructure using Cambium access points and controllers.
• Perform network security hardening, monitoring, and threat response.

3. Microsoft 365 & Entra ID Administration

• Manage Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Administer Entra ID (Azure AD) for user provisioning, MFA, Conditional Access, SSO, and identity governance.
• Troubleshoot mail flow, authentication, and Microsoft 365 access issues.

4. Endpoint Security & Compliance

• Administer endpoint security platforms such as CrowdStrike EDR.
• Ensure antivirus, patch management, and security policies are continuously enforced.
• Perform vulnerability assessments, risk mitigation, and security configuration reviews.
• Ensure compliance with company IT policies, standards, and audit requirements.

5. User & Technical Support (Strong L1/L2 Ownership)

• Provide independent support for hardware, OS, network, and software issues.
• Handle escalated L2 tickets and ensure timely resolution as per SLAs.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Maintain IT helpdesk operations and user satisfaction.

6. Backup & Disaster Recovery

• Manage daily/weekly/periodic backup operations (onsite/cloud-based).
• Conduct test restorations to ensure data integrity and availability.
• Maintain and improve disaster recovery plans and documentation.

7. Software & Asset Management

• Maintain complete and accurate IT asset inventory (systems, peripherals, licenses, accessories).
• Track and manage software licenses, renewals, updates, and compliance.
• Support procurement of IT hardware/software and ensure alignment with business needs.

8. Security & Compliance Management

• Implement and maintain IT security policies, access controls, and endpoint security standards.
• Perform regular security audits, vulnerability scans, and compliance checks.
• Ensure adherence to data protection policies and audit controls.
• Collaborate with internal teams during security incident reviews or investigations.

9. Documentation

• Maintain detailed documentation of:
• System configurations and network diagrams
• SOPs, installation guides, and checklists
• Backup/DR records
• Incident resolutions and RCA reports
• Update and maintain the IT knowledge base and internal documentation.

10. Additional Responsibilities

• Provide support for CCTV, access control systems, biometric devices, and conference room equipment.
• Assist and prepare documentation for IT audits and compliance assessments.
• Coordinate with vendors for system repairs, replacements, AMC agreements, and procurement.
• Support branch offices or remote locations as needed.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person