Job Description

This role requires strong communication skills, bothelectronic and in-person, to assist users with technical issues, diagnoseproblems, and document resolutions. The candidate must be proficient introubleshooting, reproducing, diagnosing, and resolving technical problems. Acustomer service mindset is essential to address user needs effectively.Knowledge of business operations in a telecommunication service deliverycontext is important. Experience in application administration is needed, withfamiliarity in Oracle products (MSS) being a plus. The role also requires theability to analyze complex problems, develop creative solutions, andcollaborate effectively with cross-functional teams. Strong prioritizationskills are necessary to produce high-quality, accurate work on time. Key Responsibilities User Support & Communication :Provide clear and concise assistance to users experiencing technicaldifficulties, both electronically and in-person. Accurately document issues andresolutions. Troubleshooting & Problem Solving :Reproduce, diagnose, and resolve technical problems faced by users in a timelymanner. Customer Service : Maintain a strongcustomer service orientation, ensuring users concerns are addressed andresolved with professionalism and efficiency. Business Operations Understanding :Apply knowledge of business operations, particularly in a telecommunicationservice delivery and support context, to effectively address user issues. Application Administration : Administerapplications and systems, ensuring their smooth operation. Experience withOracle products (MSS) is preferred. Collaboration & Teamwork : Workclosely with cross-functional teams to resolve issues and ensure seamlessservice delivery. Task Prioritization & Quality :Prioritize tasks effectively to manage workload, ensuring high-quality andaccurate work is completed within deadlines. Creative Problem-Solving : Analyzecomplex technical problems, develop creative solutions, and make informeddecisions to resolve user issues. Technology skills Clear and concise communication in electronicand in-person formats with computer users experiencing difficulties todetermine and document problems experienced. Ability to troubleshoot problems; being able toreproduce, diagnose and resolve technical problems encountered by users. Strong customer service mindset. Understanding business operations in atelecommunication service delivery and support. Application Administration Required qualifications to be successful in this role Bachelors degree in computer science engineering, or related field. 8-10 years of Oracle products (MSS) nice to have. Ability to analyze complex problems, develop creative solutions, and make informed decisions. Ability to work effectively with cross-functional teams and build strong relationships. Ability to prioritize tasks, and produce high-quality work with a focus on accuracy and precision. Excellent communication and collaboration skills. What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment