Main Job Tasks
Yearly System Management Activities.
- Monitoring the day-to-day usage, operation, and maintenance of the SSS IT system.
- Validation of IT systems and application service.
- Ensure that the computer system is in compliance with internal and external regulatory bodies requirements.
- Prepare user requirement specifications for system.
- Manage incidents & Problems.
- Handle Change Management (Change Request/Deviation)
- Maintain servers and support server patch management activities as necessary.
- Deployment of New Site Servers.
- De-commissioning of old Site Servers.
- Monitor the effectiveness of the incident and problem management process, make recommendations for improvements
- Maintaining stakeholders relationship across Global IT .
Scope Of Authority
- Assigned acts of authority (QMS requirements) also include information on independence and decision-making authority
Other Areas Of Responsibility
- Must work independently without supervision from manager and only guidance will rarely be required from time to time. Also, the employee might mentor/coach employees in the same area of specialty.
Communication And Stakeholder Interaction
- Key stakeholders
- System/Service Managers
- Project Owner & Project Managers
- Department Manager
- IT SMEs
- LoB SMEs
- IT QC/QA
- IT service providers
- Product Owner/Manager
- Business owner
- Scrum Master
- Type of communication
- Work with System/Business/Product Owner on the future strategy and initiatives across the system
- Often required to convince others with a mutual interest with an interest to accept and adopt new concepts, practices and approaches
- Strong collaboration with project team.
- External vendors
- Demonstrated ability to identify best practices and improvements in methods, techniques, approaches etc. in Service Management.
- Excellent decision-making capabilities.
- Excellent communication on the contractual terms for the services offered and ability to change based on the business needs.
Innovation And Change
Encouraged to innovate new ways to provide better and improvised solution to partners for all the deliverables on time. Complexity of business solutions are sometimes in our own job area and sometimes across the department. With time and with our growth managing change and innovation becomes increasingly difficult. Hence to improve our processes, faster & cheaper deliverables, it very important that we constantly innovate. For an effective response to our changing environments, we are in utmost need to think about innovative ideas to retain our knowledge in a very structured way.
Geographic Responsibility
- SSS,IT systems are used across all NN production sites located globally.
- This position is responsible for often attending meetings outside business hours, if required, for delivering project/release-related tasks.
Knowledge, Skills And Experience
Minimum knowledge required to fulfil job responsibilities -Equivalent degreeExperience: 8-10 years of experience in IT and Pharmaceutical industry, handling GxP systems or project, Incident, problem & Change management.Knowledge of and experience with external parties, primarily withcustomers, vendors and consultants.Knowledge of and experience with regulatory requirements (e.g. GMP, 21 CFR Part 11)Personal skills
- Good interpersonal skills
- Good team player
- Ability to collaborate and communicate with external parties (vendors), stakeholders.
- Excellent communication skills, oral and written in English
About 7N
Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities. We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.
