System Architect - Java + NMS/EMS

Job Description

Role & responsibilities Preferred candidate profile Job Description: Lead the design, implementation and maintenance of solutions in the Network Management System (NMS) area within the mobility domain. This customer-facing role requires expertise in managing customer issues, providing technical guidance, and acting as a liaison between the Customer Support and R&D teams. You will play a critical role in ensuring seamless communication, fast issue resolution, and continuous improvement of NMS functionalities in line with customer needs and business objectives. Key Responsibilities: 1. Architectural Leadership: - Design and define the architecture of Network Management Systems within the mobility domain. - Ensure NMS solutions meet scalability, performance, and security requirements. - Align system architecture with evolving industry standards and companys strategic goals. 2. Customer Engagement: - Act as the primary technical interface with customers to understand their requirements and address technical challenges. - Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs. - Manage escalations related to system architecture and provide timely technical solutions. 3. Issue Management & Resolution: - Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments. - Work closely with the Customer Support team to ensure accurate problem identification and timely resolution. - Create and maintain technical documentation and knowledge bases to aid in issue resolution. 4. Cross-Functional Collaboration: - Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement. - Collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations. - Participate in product development cycles to provide insights based on customer usage patterns and needs. 5. Continuous Improvement: - Identify opportunities for process improvements in customer issue management and architectural designs. - Propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs. Required Skills - 15+ years of experience in system architecture, with a strong focus on Network Management Systems within the mobility domain. - Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries. - Solid understanding of mobility networks (e.g., 2G,3G,4G LTE, 5G ) and their management systems. - Programming language proficiency in Java/J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git/gerrit and Module Testing automation - Strong experience in issue management and problem-solving in complex technical environments. - Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D. - Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders. - Experience with cloud-based NMS solutions is a plus. Perks and benefits