System Analyst

About:

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

Are you someone who is actively looking to push the boundaries of what can be accomplished through a native mobile experience for one of the biggest brands in Canada? Are you seeking to showcase your skills to our 2+ million customers? Our team's purpose is to help users easily self-manage their Wireless, TV, Internet, and Home Phone services and devices while on the go. With over 8 million monthly visits (and growing), it is critical that our application provide best in class usability and reliability to meet our customers’ needs.

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Requirement:

• 
  Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories)
• Trouble shoot reported issues in the Dispatch and Work Order Management streams
• Prioritize investigations with vendor teams
• Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives
• Partner with vendors/Business to prime and resolve defects and ensure alignment
• Implement/co-ordinate mitigation where required
• Contribute to the team’s repository of “How to” documents

Skill

1. High aptitude for understanding information systems technology and the ability to understand JSON/XML, etc.

Strong understanding of system integration, basic coding practices Experience using databases/ database technology (SQL)

2. Understanding of modeling concepts (JSON, XML, ERD, etc.) workflow/ data flow diagrams.

Familiarity with various software development life cycles (Agile, Waterfall, etc.)
Imitative to solve problems/find answers with minimal supervision/direction

3. Experience debugging/triaging software defects and issues

Ability to test system requirements manually or systematically (following step by step procedures and/or using software such as Postman or SoapUI)

Strong analytical, problem solving and organizational skills

Good to Have:

• 
  Knowledge of any of the following Bell IT Systems will be an asset: ODM, TMForum, Service Now - specifically Field services module (FSM), etc.
• Knowledge of Bell’s Residential/Business services/products an asset
• Familiar with Confluence; JIRA
• Software development experience in any modern language (JAVA, C#, C++)

What We Offer

Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment