Symberity

Note: Please submit your application to hr@symberity.com directly. We also recommend adding hr@symberity.com to your email contacts to prevent any potential communication from being mistakenly filtered as spam. We look forward to reviewing your application. Job Title: Process Associate - Voice (Europe) Company: Avik Technologies Private Limited - Symberity Location: Remote (Work from Home) Job Description: Avik Technologies Pvt. Ltd. ( Symberity) is looking for enthusiastic and experienced Process Associates (Voice / Blended) to join our growing operations team supporting our real estate and legal businesses in Ireland . Key Responsibilities: Handle inbound and outbound customer interactions through calls, emails, and ticketing systems. Coordinate effectively with the European (Ireland-based) team to ensure smooth execution of daily operations. Organize and maintain data, generate reports, and manage documents using Google Drive and related tools. Support administrative and operational tasks in line with defined Standard Operating Procedures (SOPs). Ensure high levels of accuracy, efficiency, and professionalism in all communications and deliverables. This is a 5-day working week position with fixed shift hours, Monday to Friday, from 08:00 to 17:00 BST (British Standard Time). Desired Candidate Profile We are looking for detail-oriented and proactive professionals who meet the following criteria: Excellent communication skills strong command of English (both written and verbal). Minimum 1 year of experience in international voice or blended processes. Proven ability to interact effectively with clients, providers, and internal teams, demonstrating strong coordination, influencing, and facilitation skills. Proficiency in MS Office and Google Workspace (Docs, Sheets, Drive, etc.). Technical & infrastructure requirements: High-speed wired broadband connection (minimum 30 Mbps) Laptop with Windows 11, i3/i5 processor, SSD, and at least 8GB RAM Wired headset with clear audio quality Reliable power backup to ensure 89 hours of uninterrupted connectivity during shift hours **To apply for this position, please submit your updated CV to hr@symberity.com. Kindly add hr@symberity.com to your email contacts to ensure our response does not end up in your spam folder. We look forward to reviewing your application.**